In Ali Pasha Hotel our priority is to serve our guests and for this reason we take seriously the opinion and wishes of our visitors.
Our hotel ensures that it will handle any complaints, comments or suggestions for improvement with respect and discretion to protect the privacy of our visitors.
Our goal is to maximize our guests expectations and effectively manage any potential complaints that may arise during our stay at Ali Pasha Hotel. The following procedure is used to effectively manage any complaints.
Every guest at Ali Pasha Hotel has the right to file a complaint by following the procedure below:
Initially, the visitor informs the hotel reception seeking an immediate solution to the problem.
If an immediate solution is not possible, complete the special complaint form at the hotel reception, which should clearly describe the problem.
Alternatively he can send a message to the hotel's email address firstname.lastname@example.org giving the details of the reservation (full name, dates of arrival and departure and room number) as well as a clear description of the complaint so that the problem can be resolved.
Complaints submitted either through the special form or electronically are transmitted to the hotel's communications officer who processes and initiates their immediate resolution addressed to the relevant section of the hotel.
A formal response will be sent by the hotel within 10 days of the course of the complaint.