Every guest at Ali Pasha Hotel has the right to file a complaint by following the procedure below:

Initially, the visitor informs the hotel reception seeking an immediate solution to the problem.

If an immediate solution is not possible, complete the special complaint form at the hotel reception, which should clearly describe the problem.

Alternatively he can send a message to the hotel's email address info@alipashahotel.gr giving the details of the reservation (full name, dates of arrival and departure and room number) as well as a clear description of the complaint so that the problem can be resolved.

Complaints submitted either through the special form or electronically are transmitted to the hotel's communications officer who processes and initiates their immediate resolution addressed to the relevant section of the hotel.

A formal response will be sent by the hotel within 10 days of the course of the complaint.